Privacy Policy

Depending on how you use our website and restaurant ordering services, we may collect the following categories of information:

We use your collected personal information strictly for legitimate commercial, operational, and customer support purposes, including:

• ✓Create, authenticate, and maintain customer accounts.
• ✓Process, prepare, and fulfil kitchen orders promptly.
• ✓Process and verify secure electronic or in-store counter payments.
• ✓Provide instant order receipts, SMS/email confirmations, and live status updates.
• ✓Manage saved addresses, past orders, and personalized wishlists.
• ✓Validate coupons, gift rewards, and promotional eligibility.
• ✓Respond to guest enquiries, dietary requests, and resolve customer support queries.
• ✓Protect platform security, monitor abuse, and prevent fraudulent transactions.
• ✓Enhance dining menu experiences and satisfy regulatory obligations under Canadian provincial and federal law.

Electronic payments are processed through trusted third-party payment gateways selected by the restaurant. Payment information may be handled directly by that authorized provider according to its respective privacy, security, and PCI-DSS compliance standards.

Our website may use cookies, local storage, or similar digital identifiers to maintain active sessions, remember shopping cart contents, preserve user login states, improve website performance, and understand website browsing patterns. Where legally required by Canadian privacy standards, we will obtain consent and provide browser-level controls to adjust your cookie preferences.

We may share relevant personal information with authorized third-party service providers who directly assist with website hosting, cloud databases, payment processing, SMS/email communications, fraud prevention, analytics, and kitchen delivery operations.

Information may also be disclosed where strictly required by Canadian law, court subpoena, or when reasonably necessary to protect our legal rights, investigate security breaches, or prevent fraudulent activity.

We retain personal information only for as long as necessary to provide ordering services, maintain accounting, billing, and tax records, resolve customer service disputes, prevent fraud, and satisfy applicable statutory retention periods under Ontario and Canadian federal law. Retention timeframes are determined based on the nature of the data and regulatory compliance mandates.

We implement reasonable technical, operational, and organizational security measures—including TLS/SSL transport encryption, secure database environments, access controls, and firewall defenses—to protect your personal information against unauthorized access, alteration, loss, or destruction.

*Please note that despite robust safeguards, no internet-based data transmission or electronic storage method can guarantee 100% absolute security.

Under applicable Canadian privacy legislation (including PIPEDA and Ontario consumer protection frameworks), you hold specific rights regarding your personal information:

Our digital services may interface with external providers, such as payment gateways, map routing services, SMS gateway carriers, or social media links. These third-party services operate independently and maintain their own privacy policies and terms of service. We advise reviewing their respective privacy documentation prior to utilizing external features.

Our website and online ordering facilities are intended for adults and individuals legally authorized to make food purchases in Ontario. We do not knowingly solicit or collect personal information from children without parental or guardian consent. Parents or legal guardians should oversee children's digital ordering activities.

We may periodically revise or update this Privacy Policy to reflect modifications in our food services, digital features, data practices, or legislative requirements. The revised version will be published on this page with an updated “Effective Date”. Continued use of our website constitutes your acceptance of the updated terms.